Perguntas Frequentes (FAQ)

  1. SoulsFitt – Frequently Asked Questions (FAQ)

    1. How can I create an account on SoulFitt?

    To create your account, simply click the login icon in the top-right corner of our website and select “Create Account.”
    Fill in your details and follow the instructions to complete your registration.

    2. What payment methods do you accept?

    We accept a wide range of payment methods, including:
    💳 Credit & Debit Cards (Visa, MasterCard, American Express)
    💰 PayPal
    🏦 Bank Transfer (UK)
    All transactions are 100% secure and encrypted for your protection.

    3. How can I track my order?

    You can check your order status by clicking on the “Track My Order” section at the top of our website.
    There you’ll find real-time updates on processing, shipping, and delivery.

    4. What is the delivery time?

    Delivery times vary depending on your location and the product’s origin.
    For UK and EU orders, delivery usually takes between 3 and 7 business days after dispatch.
    International deliveries may take up to 15 working days.

    5. How can I contact customer support?

    Our customer support team is always happy to assist you!
    📧 Email: support@soulsfitt.co.uk
    🕒 Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT)

    6. How do I return a product?

    If you wish to return a product, please contact our customer support team for detailed instructions.
    Returns are accepted within 30 days of delivery, provided that:

    • The product is unused and in its original packaging;

    • All accessories and tags are included;

    • You have proof of purchase.

    Refunds are processed within 10 business days after the item is received and inspected.

    7. Can I modify or cancel my order?

    If you need to change or cancel your order, contact us as soon as possible.
    We’ll do our best to make adjustments before your order is shipped.
    Once your order has been dispatched, modifications are no longer possible.

    8. How do promotions and discounts work?

    We offer exclusive discounts and promotions throughout the year.
    To stay updated, subscribe to our newsletter and follow us on social media.
    Please read each promotion’s terms and conditions for full details.

    9. Is my data safe with SoulFitt?

    Absolutely.
    Your privacy and security are our top priorities.
    We use SSL encryption, secure payment gateways, and comply with the UK GDPR (Data Protection Act 2018) to keep your personal and financial data fully protected.

    10. What should I do if I receive a defective product?

    If your product arrives damaged or faulty, please contact our support team right away.
    We’ll guide you through the process to arrange a replacement, exchange, or full refund according to our Return Policy.

    11. Still have questions?

    Our team is here to ensure you have the best shopping experience with SoulFitt.
    💌 Don’t hesitate to reach out — we’re always ready to help!

    💫 SoulsFitt – Where Health and Beauty Meet.