Trocas e Devoluções

SoulsFitt – Return & Refund Policy (United Kingdom)

At SoulsFitt, we want you to feel completely confident when shopping with us.
All our products are covered by a manufacturing warranty and are carefully inspected before dispatch.
If, for any reason, your item arrives faulty, damaged, or different from what you ordered, we are here to help.

1. Faulty or Incorrect Products

If you receive a product that is defective or incorrect, please contact us within 14 days of receiving your order at support@soulsfitt.co.uk.
Please include your order number, full name, and a photo or video showing the issue.

Once we receive your request, our quality control team will assess the case.
If a replacement or refund is approved, we will contact you with the next steps.

You may choose to:

  • Receive a replacement for the same product;

  • Receive a product of equal value;

  • Receive a full refund;

  • Receive a store credit to use in future purchases.

2. Right to Cancel (Change of Mind)

Under the Consumer Contracts Regulations 2013, customers in the UK have the right to cancel an online purchase within 14 days of receiving the goods — for any reason.

To exercise this right:

  • You must notify us via email (support@soulsfitt.co.uk) within 14 days of delivery.

  • The product must be unused, in its original packaging, with tags and labels intact.

  • Once received and inspected, a refund will be issued to your original payment method within 10 business days.

Please note: Shipping costs for returns due to change of mind are the customer’s responsibility.

3. Refunds

If your refund is approved, it will be processed via your original payment method:

  • Credit/debit cards: The refund may take up to 10 working days to appear on your statement (depending on your bank).

  • PayPal or Klarna payments: Refunds are usually completed within 5–7 working days.

  • Store credits (if chosen) are issued immediately upon approval.

4. Non-Returnable Items

We cannot accept returns of:

  • Used or damaged items not resulting from our error;

  • Hygiene-related products (e.g. beauty tools, wellness items) if the packaging has been opened;

  • Items returned without prior communication or authorisation.

If a returned product is rejected after inspection, it will be sent back to you.
Return shipping costs in such cases will be the customer’s responsibility.

5. Return Shipping

Unless the return is due to a manufacturing defect or error on our part, customers are responsible for the return postage costs.
We recommend using a tracked delivery service, as SoulFitt cannot be held responsible for items lost in transit.

6. Contact Us

For all return or refund requests, please contact:
📧 support@soulsfitt.co.uk
📍 SoulFitt Ltd. – London, United Kingdom

✅ Compliant with UK Regulations:

  • Consumer Rights Act 2015

  • Consumer Contracts Regulations 2013

  • UK GDPR (Data Protection Act 2018)